Frequently Asked Questions
New or Infrequent Shipper FAQ
Imports to the U.S. through the Port of Oakland
What is the clearance process for imported goods?
Imported goods must go through entry, inspection, appraisement, classification, and liquidation. Shippers are required to declare the value and determine the classification number of the merchandise.
What role does a Customs House Broker play in imports?
Customs House Brokers assist with classifying shipments, calculating duties and taxes, completing and submitting Customs paperwork, acting as an agent with transportation providers and Customs, and arranging delivery upon arrival.
Is an importer required to use a Customs House Broker?
No, but it is highly recommended to use one due to the complexities of filing a clearance correctly and accurately.
What documents are necessary for clearing imported goods with U.S. Customs?
The documents include an arrival notice, bill of lading, commercial invoice, entry manifest, and other supporting documents that Customs uses to determine the admissibility of merchandise into the U.S.
Exports from the U.S. through the Port of Oakland
What is recommended when exporting cargo from the U.S.?
It is recommended to use a Freight Forwarder to handle bookings with ocean carriers, drayage of shipments to terminals, and completion of Customs paperwork.
How does a Freight Forwarder facilitate the export process?
Freight Forwarders book space with ocean carriers, arrange shipment drayage, complete export declarations and licenses, and act as an agent with transportation providers.
Where can one find information on Ocean Carriers that service the Port of Oakland?
Information on Ocean Carriers can be found through the Port of Oakland’s online shipping platform or facilities and services guide.
TWIC FAQ
TWIC is Required at the Port of Oakland
What is TWIC?
TWIC is the Transportation Worker Identification Credential. It is a federal government ID that all port workers and truckers need to obtain.
Who needs TWIC?
- Anyone who works in secure areas of marine terminals and
needs unescorted access - Includes truckers, longshore labor, terminal and port workers, vendors and contractors
Where can you enroll?
Pre-enroll online or visit the TWIC Enrollment Center at: 1101 Marina Village Parkway, Alameda, CA 94501. Office hours are Monday through Friday 8:30 AM to 4:30 PM.
TWIC toll-free number: (855) 347-8371
What is required to enroll?
- Fill out an application online, or in person at the enrollment center
- Provide identity documents. Click here for more information.
- To renew your TWIC follow the same steps as a new applicant.
Do the container ships carry passengers?
Usually no. Insurance and security issues prevent shipping lines from offering passenger service.
What can disqualify me from getting a TWIC?
For more information on disqualifications go to Disqualifying Offenses Factors.
How can I check the status of my TWIC application?
For more information on the status of your application go to Application Status Check